Mast
Fakultäten » Philosophische Fakultät » Psychologisches Institut » Sozialpsychologie » Prof. Dr. Rainer Hornung » Mast
Completed research project
| Title / Titel | Nonverbal Correlates of Perceived Physician Dominance and Patient Satisfaction | ||
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| Abstract (PDF, 14 KB) | |||
| Summary / Zusammenfassung | Physicians differ in how dominantly they interact with their patients and patient satisfaction is affected by how physicians communicate with their patients. For instance, perceived physician dominance has been found to be negatively related to patient satisfaction (Hall, Irish, Roter, Ehrlich, & Miller, 1994). The present study investigates which nonverbal cues of physicians are related to patient satisfaction and to patient perception of the physician as dominant. Although there is a wealth of research showing that many verbal cues relate to patient satisfaction (e.g., asking questions), almost nothing is known about how different nonverbal behaviors (e.g., smiling, gazing) relate to patient satisfaction. In the present study, potential patients will watch 12 excerpts of videotaped real physicians (interacting with their patients) and judge how dominant they perceive each of the 12 physicians and how satisfied they would have been with each of the 12 consultations. The nonverbal behavior of the videotaped physicians will be analyzed and can be compared to the perceived dominance and the satisfaction ratings, informing about how each nonverbal cue relates to perceived dominance and satisfaction. | ||
| Keywords / Suchbegriffe | Health Communication, Patient Satisfaction, Gender | ||
| Project leadership and contacts / Projektleitung und Kontakte |
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| Funding source(s) / Unterstützt durch |
Others current budget of the department |
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| In collaboration with / In Zusammenarbeit mit |
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| Duration of Project / Projektdauer | Nov 2002 to Oct 2005 |